Terms Of Use

General conditions, rights and obligations


All prices published in the online store www.BSI24.bg are final, in Bulgarian leva, including 20% ​​VAT and are valid only at the time of publication. The prices do not include the cost of delivery. It is automatically charged to the final amount.

www.BSI24.bg reserves the right to change the prices of the products without notice, at any time. For the consumer, the price indicated when confirming the order is final, regardless of any subsequent changes in it before receiving the delivery.

Order products

To place your order, you can choose one of the following options:

- To register after filling in all the required data in the online system of the e-shop, which allows you to use discounts and receive information about promotions and other future opportunities for you.

- To order without registration by filling in all the necessary data related to the delivery and the method of payment.


The products from the online store can be paid in one of the following ways:

1. Payment on delivery - cash on delivery:

The customer pays the courier at the time of delivery the full amount, including the value of the product + the value of the delivery + the commission for cash on delivery, according to the tariff of the courier company.
For more information: https://www.speedy.bg

2. Payment by credit or debit card through a virtual POS terminal - the service is to be activated.

3. Payment by bank transfer:

Holder: Brand Shopping Bulgaria Ltd.

IBAN: BG08RZBB91551013156974

Bank: Raiffeisenbank (Bulgaria) EAD

Reason for payment: Number of your order

The order will be executed immediately upon receipt of the bank transfer.

Important! If you pay by bank transfer, do not forget to indicate the order number as a reason for payment.

You can choose a payment method from "Payment method" in "Your cart".
Important! For a purchase value higher than BGN 5,000, payment can only be made by bank transfer.

Delivery of products

When processing each order, the customer receives an e-mail with information.

Upon delivery, the customer signs a document for acceptance of the goods, which certifies its implementation in full by www.BSI24.bg.

Please check the goods upon receipt! After acceptance by the courier, the goods are considered approved.

Important !!!

Delivery time is from 2 to 4 working days, depending on the region of delivery.
Check the status of your order to be informed about its status.
Orders received after 16:00 will be processed on the next business day.
When ordering goods with a choice of payment method "On delivery - cash on delivery", the value of the order includes the courier service for transport and the commission for cash on delivery.

Return of goods

The buyer has the right, as a consumer within the meaning of the CPA, to return the goods within 14 working days from the date of receipt in accordance with the provisions of the law. Return of the goods is possible only if there are no traces of use, without any damage to the packaging and it is fully equipped - along with the accessories. For additional information regarding the return of goods it is necessary to contact us by e-mail: support@bsi24.bg

Important !!!

The original packaging of the goods, as well as all additional packaging must be preserved, as the customer performs additional packaging to protect the goods during transportation.
All risks of return transport for the return of the goods are entirely at the expense of the customer.
All costs for the return of the goods, incl. and transport are entirely at the expense of the customer.
If the goods are returned by courier and not in person and on the spot, it is necessary for the client - sender to MUST choose the condition of acceptance after inspection. In case it is not selected, we have the right to refuse to receive the shipment and satisfy the claim.
In case the payment is made with a bank card, the refund is made by ordering a reverse operation on the card with which the payment was made, within 14 working days.

In case of duly exercised right to partial or complete withdrawal from the concluded distance contract, upon payment, the refund of the entire or overpaid amount may be made within 14 working days from the date of return of the goods, in one of the following ways:

- Bank payment

Product inspection and complaint

The customer is obliged to inspect the goods at the time of receipt and in case he finds obvious defects or the absence of any of the accessories from the kit, he must immediately inform the employee making the delivery. If he fails to do so, the product is considered approved, and the customer loses the right to later claim that the product was delivered with obvious defects or missing accessories from the kit. Complaints of goods purchased through the online store are made according to the rules of the CPA and in accordance with the terms and conditions of their commercial warranty.


All products published in the online store www.BSI-shop.bg enjoy a warranty specified by the importer, mentioned in the descriptions of the specific product and formed with the relevant warranty card.

Confidentiality and protection of personal data

With the growing use of the Internet, it is necessary to ensure the security of users' personal data, with which they identify themselves for various types of online services. The team of www.BSI-shop.bg requires personal data from customers in order to register, to place their order and to receive the ordered products at the address indicated by them, under the conditions of quality service.

By accepting these general terms and conditions, the client gives his explicit consent, until its possible written cancellation, the personal data provided by him to be collected, stored, processed and used by www.BSI24.bg and / or authorized third parties. This consent extends including, but not limited to, courier companies, banks, etc., for the purposes of fulfilling the contract for distance selling and delivery of ordered goods.

We recognize that providing personal information and ensuring its security is a concern for customers. Therefore, we assure you that in the process of work we treat with the necessary precision and responsibility in terms of maintaining the security of the information provided, including your personal data. We will use the information we collect about you legally and in accordance with the Personal Data Protection Act.

You have the option if you wish to refuse to receive marketing messages from us.


The customer is responsible for checking the terms of use of the online store, as well as the information provided about prices, availability, etc. in order to be informed in a timely manner in case there are any changes. In all cases, the change is effective from now on and does not affect orders confirmed by www.BSI-shop.bg before its execution. In case additional approval is required on our part, it should be given by the customer, otherwise, regardless of the confirmation of the order, it will be considered invalid. www.BSI24.bg is not responsible for the content and safety of sites to which they refer links published on this online store. Following such links and using linked sites is done by users of this online store, entirely at their own risk and responsibility.

BSI24.bg is not responsible for non-fulfillment of an order in cases where the customer has provided incorrect, incomplete and / or inaccurate personal data. An order, even if it is confirmed by www.BSI24.bg, may not be executed if the specified address is inaccurate, incomplete, or conditions have not been created by the customer to receive it.
It is the client's obligation to protect the confidentiality of the username and password provided by www.BSI24.bg. Each order made through the online store will be considered regular by www.BSI24.bg if a valid username and password are used when making it, regardless of whether they are used by a person other than the holder or by an unauthorized person. face.

When purchasing goods through the online store, for the use of discounts and other special promotions, only the vouchers for gifts and coupons issued by www.BSI24.bg can be used.

The customer may agree to the e-mail address specified by him, for the purposes of registration in the online store, to receive e-mails containing advertising brochures, information about promotions, games, raffles, etc. by entering your e-mail in "Newsletter Subscription". The consent under the previous sentence can be withdrawn at any time by selecting the "NO" option in the "Newsletter Subscription" section, accessible from the client's profile.
For incorrect users, access to the online store will be blocked. Accounts of customers who violate the terms of use of the online store, as well as accounts of customers who use them for other purposes will be deleted.

For the issues not settled in the present general conditions, the provisions of the legislation in force in the Republic of Bulgaria shall apply. All disputes regarding the interpretation and implementation of these general terms and conditions and the interpretation and implementation of distance sales contracts for goods ordered from the online store will be resolved by agreement, in case of failure and if jurisdiction is not specified, the dispute will be referred for authorization by the competent court.

BSI24.bg is owned, under administrative control and operational management of Brand-Shopping Bulgaria OOD with UIC: 206450084, address of management: Sofia, 26 Vasil Kanchev Str., 8th floor. Wherever www.BSI24.bg is used in this document, all arising rights and obligations under the law arise for and on behalf of Brand-Shopping Bulgaria OOD.