Returns

RETURN

Do you want to return the purchase? You can easily return your shipment in a few steps!

The return period is within 30 days (from the moment of receiving the order). All returns are made through the courier company SPEEDY and are at the expense of Brand-Shopping Bulgaria.
* The return of goods will be at the expense of Brand-Shopping Bulgaria, only when using
courier company "Speedy". Return with other courier companies will be at the expense of the customer.

Request a refund

You can request a return within 30 days from the date of receipt of the shipment.



To return a product, follow the instructions:


1. Enter www.BSI24.bg, and then fill in the product return form. The form can be downloaded here.


2. Enter your details and indicate the products to be returned.

3. If you wish to return a product, you can visit the nearest office of Speedy courier company or request a Speedy courier to visit you at the address specified by you. You need to say that the shipment you are returning is for the address: Sofia, 26 Vasil Kanchev Str., 8th floor and indicate this telephone number: 0887709365.

4. Fill in and sign the Return Form and attach it to the product you want to return.

5. Firmly pack the return products in a cardboard box and enclose the completed Return Form. The returned products must be in their original packaging, as well as with their original labels, seals and accessories. The products must not show any signs of use or have a damaged commercial appearance.
Replacement of goods is not possible. To replace a specific product, you must first
send back and then order a new product.
Returned items with a bad commercial appearance will be considered unfounded complaint and will be returned to the address
of the sender at his expense

6. Send the shipment according to our instructions for the return method you have chosen, and the shipment must be sent with the "review" option.
Then address the shipment to the return address - Sofia, 26 Vasil Kanchev Str., 8th floor.

We refund the amount within 14 days from the date of receipt of the returned shipment.

- If the order is paid by bank transfer or cash on delivery, we refund the amount to the bank account you specified in the Product Return Form.




Important

1. If you keep the box with which you received the product from us - remove the bill of lading. It is necessary to pack the shipment well and send it to the address: Recipient: Sofia, 26 Vasil Kanchev Str., 8th floor for Brand-Shopping Bulgaria. Contact us: 0887709365

2. If you return several products from one order, you can send them in a single shipment. However, if the products are from different orders, send each product as a separate shipment, with the corresponding return document.

3. Remember that we do not accept paid items - cash on delivery.
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